Hospitality,
as it should be.

Your team got into hospitality to take care of people. Not to answer shuttle schedules and route housekeeping requests. In 2026, the repetitive stuff should handle itself. Percale makes that happen.

Request a Pilot 14 days. No commitment. No rip-and-replace.

The Problem

The people you hire for front desk are there because they're good with people. But a significant part of every shift is handling requests that are repetitive, procedural, and shouldn't need a human at all. Percale handles that layer, so your team can do what they do best.

How It Works

Guest sends a message

Through your existing platforms: Kipsu or email. Nothing changes for the guest. Nothing changes for your staff's tools.

Percale handles it automatically

The request is classified and routed to the right department without front desk lifting a finger. Housekeeping, engineering, or whoever needs to know all get notified instantly.

Your team focuses on the guest

The guest receives a confirmation. Staff receive only what genuinely requires a human. No message falls through the cracks, and your team is free to be present for the moments that matter.

What Percale Is Not

Not a chatbot

Percale doesn't talk to your guests. It works behind the scenes so your staff can.

Not a PMS replacement

Percale doesn't touch OPERA or any property management system. Your existing stack stays exactly as it is.

Not autonomous

Nothing is sent to a guest without human approval. Staff stay in control of every guest interaction.

Not new software to learn

Percale works on top of the tools your team already uses. No training. No onboarding. No disruption.

Not a long-term commitment

We start with a 14-day pilot. If it isn't working for your team, you turn it off. No contract, no friction.

Not built for IT

A GM can approve a pilot. There's no IT involvement, no integration project, no vendor procurement process.

The Pilot

Fourteen days.
No strings.

We start narrow, earn trust, and expand only when your team is ready. The pilot is designed to give your staff immediate relief on the repetitive requests, so you see the difference without disrupting what's already working.

Request a Pilot

No IT involvement or integration project required
Works alongside Kipsu and email
Housekeeping and maintenance routing from day one
Front desk stays in control of all guest responses
Kill switch available at any time
Debrief and findings shared at the end of the pilot
OPERA and PMS systems are never touched

Get in Touch

Let's talk about
your property.

Interested in a pilot or just want to learn more? Reach out directly. No sales process, no demo call required — just a conversation.

assist@percale.io

Hospitality,as it should be.